So you've got a poor performer, right? Then you are confronting one of the most difficult and frustrating problems you are likely to face. People problems are challenging because people are unique and the causes of poor performance are as varied and diverse as people themselves.

This online guide will take you on journey of discovery. As you proceed, you will be asked a series of questions that will help you to analyze the circumstances and events that may be contributing to substandard performance.

You may be asked questions for which you have no ready answers. If this occurs, you will need to investigate more thoroughly before continuing. You should not guess about the answers to the questions you are asked. Instead, go and gather more information. You can always continue from where you left off or start over. Should you decide to stop in the middle of this guide, simply bookmark the page so you can begin from that point when you return.

Ours is a rapidly changing world. Systems and processes are becoming more complex. With all the change confronting us, people problems are bound to occur. Those who are best at analyzing them to uncover their real causes and those who can best at finding solutions to them will be the most successful in managing and leading their departments and organizations.